Summary

Creating a web portal application for community members of the Richmond Centre for Disability to renew their accessibility parking passes; product design and user research.

• Metric #1 - used by x number of ppl monthly
• Metric #2

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Overview

Located in Richmond, British Columbia, the Richmond Centre for Disability is a non profit representing issues and barriers faced by people with disabilities to local government, businesses and community.

RCD offers a range of services and programs to their community, one them being the processing accessibility parking permit applications, renewals and replacements.

Problem

Community members needed to collect forms in person, fill them out and submit them manually to begin the application process for a new permit. At the time RCD processed all permit applications manually, which also took a lot of time to search through.

Getting a new permit was a slow, manual process, both for RCD and their community members.

Solution

My team created a web-based application management portal, made of two parts:

#1: An external portal where community members can:

• Apply for, renew or replace a permit online from home
• Receive updates on the processing

#2: An internal management system where RCD's administration can:

• Validate and review permit applications
• Track and search community members’ profiles and applications

As 1 of 3 designers, I worked on the part of the application portal used by RCD's community members to apply for, renew and replace their parking permits.

Big Takeaways

• Co-designing with RCD's team
• Intelligible form design
• Usability testing

01 // Co-designing with RCD's team

From meetings with their internal team we mapped the experience registering new users, issuing parking permits and managing their renewals.

<map of the old system>

We started the design process with a strong understanding of their current process, and tested our prototypes against their current user flows.

02 // Intelligible form design

• Show images of each design and explain the overall concept of each 1
• Show a table comparing limitations and advantages of each

03 // USABILITY Testing

• Explain general observations from tests
• Conclude the final design fromwhat we learned in test